Difference between revisions of "Worldpay Payments"
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(Created page with "== Payment Hold == When a response comes back from Worldpay that NetSuite was not expecting, NetSuite will place the payment on hold. Once the cause has been discovered and r...") |
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Revision as of 10:55, 12 February 2019
Payment Hold
When a response comes back from Worldpay that NetSuite was not expecting, NetSuite will place the payment on hold. Once the cause has been discovered and resolved, you will still need to manually sent a new authorization request to Worldpay to try and take the payment again. NOTE: The customer does not get charged twice as the first attempt failed.
In order to manually send a new request to Worldpay, follow the instructions below:
- Step 1 : Edit the Sales Order that shows a payment error. To find a list of all sales orders quickly, go to the search bar at the very top and type: page: sales orders. You should then see the search bar display a list of different pages. Find Page: Sales Orders and click on it. However, if you know the sales order transaction id (e.g.
- Step 2 :
